Kaela Top - Rust

PLEASE NOTE:

• DHL Express do NOT deliver to / accept PO BOX deliveries.
• Please note, these transit times are estimates only.
• Online orders are not processed over weekends or public holidays.

North America
The following countries are temporarily suspended are not receiving any parcels until further notice Via DHL: Cuba 

Rest of World
The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.

The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.

The following countries MUST provide a street address when using standard shipping: Jordan, Kuwait, Lebanon.

We currently DO NOT SHIP to the listed countries:

• Afghanistan
• Belarus
• Brazil
• Cayman Island
• Central African Republic
• Christmas Island
• Cocos (Keeling) Islands
• Costa Rica
• Faroe Islands
• Georgia
• Gibraltar
• Greenland
• Guadeloupe
• Guernsey
• Haiti
• Iceland
• India
• Isle of Man
• Iraq
• Iran
• Israel
• Jersey
• Kuwait
• Kazakhstan
• Kosovo
• Libya
• Lebanon
• Mali
• Martinique
• Niger
• Nigeria
• Oman
• Palestinian Territories
• Puerto Rico
• Serbia
• Somalia
• Sudan
• Syria
• Svalbard & Jan Mayen
• Turkey
• Ukraine
• Vietnam
• Yemen

We aim to dispatch all orders within 24 hours, Monday - Friday. Any orders placed over the weekend or a NSW Public Holiday will be dispatched the next business day.

Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales. 

Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order. 

International customers: Please contact DHL in your country to reschedule redelivery for when you are available to collect. 

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours between Monday to Friday for your tracking number Via email.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

Customers can be charged for buying & importing products into their country.

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, BABYBOO does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

In the event a parcel is unclaimed or duties & taxes are refused, DHL will attempt to redeliver. If DHL is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to sender, return costs incurred by DHL will be deducted from the customers store credit amount.

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately. 

Please note, pre-orders cannot be cancelled once made. 

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. 

To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

Unfortunately, Babyboo are not held responsible for lost or stolen packages or delays in transit.

Babyboo does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us here.

To submit your return, please click here.

Welcome to BABYBOO's new returns portal - we know you're going to love this.

For all our International customers, you will be able to lodge your return through our new portal. Unfortunately, we're unable to issue a paid label at this time so please take your return into your local post office, and ship this back to the address provided. Please ensure you keep a copy of your tracking number/information so you can track its journey.

RETURNS POLICY

• We do not provide refunds for returns, this includes change of mind or incorrect size changes.
• Your return will be issued in store credit for the full amount of your returned item/s.
• You’ll have 30 days to return your order from delivery date.
• All store credits are issued in AUD.
• Items marked a FINAL SALE cannot be returned unless faulty.
• Accessories, Lingerie and swimwear are NOT returnable due to hygiene reasons.
• If you have received a faulty item or you believe your order is faulty, please contact us immediately.
• Babyboo is not responsible for return shipping costs.
• Purchases made with Afterpay or Paypal are subject to the same policy. Your agreement with Afterpay still stands and you will be required to pay off any scheduled repayments.

CONDITION OF RETURN

Please take care when trying on any products.

All garment/s must be returned: 

• Unworn and unwashed.
• With all original tags still attached.
• In all correct and original packaging.
• No smell of perfume, deodorant or washing powder.

All shoes must be returned in the original shoe box (as it was delivered to you) and must be tried on indoors/soft floor (no scuff marks).